Shipping policy

We ship using Canada Post Mail

We ship to the address provided when you place the order, we are not responsible for an item being shipped to the wrong address and if your item is returned to us and we need to ship to another address you will be responsible for the additional shipping costs.

Once it has arrived at the post office they are directly responsible for shipping and all costs relating to missing packages.

If an item does not arrive to you as expected or is "lost" in the mail we will require the proof from Canada Post that is indeed the case to protect ourselves and you from scamming companies. 

All Products are made to order - production time is approx 2 weeks but may be much quicker depending on stock levels.  There may be some delays and shortages in product due to the COVID-19 Pandemic. You will be contacted if there are issues. 

We accept returns within 10 days of receiving your order - unless you're purchasing a custom item - whereby all sales are final. Any product purchased during a sale will be a final sale and no returns/exchanges allowed. 

Returns are eligible for store credit only, no refunds will be issued. Once we have received the product(s) back in the same condition it was received (clean, unworn and free of debris of any kind) a store credit will be issued to you via email - which you can use on a future purchase. Return shipping costs are FULL responsibility of the customer and no shipping charges will be refunded to you. 

We reserve the right to reject any items that appear to have been worn or altered. Such items will be returned at the customers expense.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please note that if you used Paypal to place your order and are needing to return an item for a store credit (making sure you have contacted us FIRST to ensure it follows our store policies for a return) then simply you can click HERE for more info and see how you can submit your receipt to Paypal for your return!